Your Step-by-Step Guide to Buy the Perfect Stair Kit
Starting a new home project can feel overwhelming, but Ovoms is here to make the design and purchasing process completely stress-free. Our knowledgeable staircase specialists and dedicated customer service team are always on hand to answer your questions.
Step One
Choose Your Staircase Design
Our website offers a variety of ways to help you find the perfect staircase for your space. Products are organised by style, function, and material, making it easy to explore options that suit your home.
Each staircase can be viewed in two formats:
Gallery pages showcasing the aesthetic and overall look
Shop pages where you can customise the design to your specifications
Once you’ve found a design you love, our consultative designers will ensure it’s the right fit for your project.
Step Two
Free Virtual Design Consultation
Your Ovoms staircase begins with a complimentary, no-obligation virtual consultation with one of our certified in-house designers. This initial call takes place over the phone and typically lasts between 5 minutes and 30 minutes.
During the consultation, we take the time to understand your needs, ideas, and the vision for your space. We’ll discuss key details, ask relevant questions about your layout, and ensure the staircase will fit accurately — with precise measurements that can be refined later if needed.
You’ll also receive clear pricing options, information on lead times, and expert advice on maximising your available space.
Step Three
Consultative Collaboration
Once our designers have your measurements, design preferences, and budget, we create a detailed virtual 3D model of your staircase. This allows you to see precisely how your staircase will fit and function within your space. From there, we work closely with you to refine every detail.
Adjustments can be made to ensure you receive the exact staircase solution you envision. Your final design package will include an itemised breakdown of all design options, aesthetic features, material choices, and more.
This entire stage can be completed conveniently over the phone and through screen sharing using our virtual meeting software.
Step Four
Crafted to Perfection, Delivered with Care
Once your design is finalised, we schedule your staircase to be custom crafted in our London manufacturing facility. We use only the highest-quality materials and premium wood species sourced from the UK and Europe to bring your vision to life.
Your staircase is then carefully packaged into convenient, well-protected boxes, with every component securely wrapped for safe transport. We work with trusted freight partners who will contact you in advance to arrange a delivery time that suits your schedule.
Ovoms accommodates all customers with optional lift-gate delivery and attention to any special requirements you may have.
Step Five
Installation Guide
Every staircase kit comes with a clear, step-by-step installation guide, making the process simple and achievable for most homeowners.
If you prefer professional assistance, we also have experienced installers available to complete the work for you, ensuring a perfect fit and finish every time.
