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Privacy & Cookies Policy

At Ovoms, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains what data we collect, how we use it, and the choices you have.

1. Information We Collect

We collect personal information when you:

  • Make an enquiry

  • Request a quotation

  • Place an order

  • Contact us by phone, email, WhatsApp, or social media

  • Visit our website (via cookies, IP address, device/browser data)

This may include your name, email, phone number, address, project details, and communication history.

2. How We Use Your Information

We use your information to:

  • Provide quotations

  • Process and deliver orders

  • Communicate regarding your project

  • Improve our services and website

  • Send marketing emails (only with your consent)

  • Provide customer support and after-sales service

We do not sell your data.

3. Data Retention

  • We keep your personal information in line with our data retention policy. This helps us comply with legal, regulatory, accounting and reporting requirements, and enables us to use your information where necessary for our legitimate business purposes, such as managing your account, providing our services, and resolving any issues, disputes or concerns.
  • We may also need to retain certain information for longer periods where required for legal, regulatory, or security reasons, including the detection or prevention of fraud, financial crime, or other unlawful activity.
  • If we no longer need to keep your information for these purposes, we will securely delete, destroy, or anonymise it in accordance with our data protection procedures.

4. Who We Share Your Information With

We only share data when necessary, such as with:

  • Delivery partners

  • Installation contractors

  • Secure payment providers

  • IT, hosting, and analytics services

All partners follow strict privacy and security standards.

5. Your Rights

You can request at any time to:

  • Access your personal data

  • Correct or update your information

  • Request deletion of your data

  • Opt-out of marketing

  • Withdraw consent

6. Cookies

Our website uses cookies to improve performance and provide a better browsing experience.

Types of cookies we use:

  • Essential cookies: Required for the site to function

  • Performance cookies: Help us understand how visitors use the site

  • Marketing cookies: Used to deliver relevant ads

You can manage or disable cookies in your browser settings.

7. Data Security

We use secure servers, encryption, and strict access controls to keep your information safe.

8. Contact Us

For any privacy-related questions or data requests please contact us!